Returns, Refunds & Exchanges

We want you to feel confident every time you purchase gear from us. If something isn’t quite right, our team is here to help guide you through the return process quickly and efficiently.

Because motorcycle gear is protective equipment, maintaining product condition is essential for rider safety and fairness to all customers. Please review the following guidelines before initiating a return.

Return Eligibility

Items must be returned in new, unused condition with all original packaging, tags, documentation, and protective materials intact.

Any merchandise that has been “taken out for a ride” is considered used and is not eligible for return.

We strongly encourage trying on helmets indoors and testing boots on carpeted surfaces before riding.

Signs of Use

For safety reasons, we cannot accept returns on items showing any indication of wear or use, including:

• Dirt, debris, or bugs
• Odors (smoke, fuel, etc.)
• Pet hair
• Scuffing or scratches
• Installed, mounted, or modified parts
• Missing tags or packaging

Returned items must be in the same condition in which they were received.

Items that do not meet these standards may be returned to the customer or subject to a processing fee.

Riding Underwear & Base Layers

For health and hygiene reasons, riding underwear and base layers worn directly against the skin are not eligible for return once the packaging has been opened.

Any riding underwear returned with opened packaging or showing signs of wear will not be accepted.

We appreciate your understanding, as this policy helps ensure every customer receives brand-new merchandise.

Return Shipping Options

For customers located within the contiguous 48 United States, we offer the convenience of a prepaid return shipping label for $9.99.

This amount will be deducted from your refund once the return has been processed.

Customers may also choose their own shipping carrier from any location. We strongly recommend selecting a shipping method that includes tracking and insurance, as we cannot be responsible for items lost or damaged during return transit.

All return shipments must be sent prepaid. Packages shipped COD will be refused.

Refused, undelivered, or abandoned packages may be subject to an additional service fee.

Exchanges

Need a different size or item?

Simply initiate your return and place a new order for the replacement merchandise. This ensures inventory is secured quickly and helps get your new gear on the way without delay.

Customers are responsible for return shipping costs on the original order.

If you have sizing questions before ordering again, our team is always happy to help guide you toward the best fit.

Apparel & Helmet Requirements

Apparel

All apparel must be returned with:

• Original tags attached
• Original garment bag or equivalent plastic protection

The protective bag prevents damage during transit. Items returned without this protection may arrive scuffed and could be sent back to the customer.

Helmets

Helmets must be returned in brand-new condition and include:

• Original packaging
• All tags
• Helmet box
• Protective visor film (cling)

Once the visor cling has been removed, the helmet is considered used and cannot be returned.

Missing Packaging or Components

Unused items returned with missing or damaged packaging, tags, hangers, or components may:

👉 Be returned to the customer
or
👉 Be subject to a processing fee of up to 25% of the merchandise value, depending on the availability of replacement materials.

Warranty Returns

Most manufacturers provide warranty coverage against defects.

For specific warranty requirements, please contact the manufacturer directly or reach out to us for assistance.

Please note:

• Warranty processing typically takes 4–8 weeks
• Warranty decisions are made at the manufacturer’s discretion
• Normal wear or damage caused by misuse is not covered

Damaged Shipments

If your order arrives damaged, please notify us as soon as possible.

Be sure to:

• Keep all original shipping containers
• Take photos of the damage if possible

Shipping claims are handled through the carrier, but we will assist you throughout the process.

We appreciate your patience, as investigations can occasionally take longer than any of us would prefer.

Used Gear

If you find yourself with an item that can no longer be returned, platforms such as Craigslist, eBay, and motorcycle forums are excellent resources for passing along gear you no longer need.

Our Commitment

Our return policy exists to ensure that every rider receives brand-new, uncompromised protective equipment.

We appreciate your understanding and your partnership in helping us maintain the highest standards of safety and quality.

Need Help?

If you have questions about sizing, compatibility, or return eligibility, we encourage you to contact Customer Support before placing your order. We’re always happy to help you make a confident purchase.