FAQ
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Because we aim to get your items to you as fast as possible, our system processes orders almost immediately. If you need to change or cancel an order, please contact us right away. We can cancel or edit any order that has not yet been processed. However, once an order moves into the fulfillment stage, we are unable to make further changes.
How quickly do orders ship?
How quickly do orders ship?
We aim to process all orders within 1–2 business days. To ensure you get your items as quickly as possible, some products ship directly from our warehouse, while others are sent straight from our suppliers. Because of this, items in the same order may arrive in separate packages. You’ll receive tracking details via email for every shipment.
Please note that select items shipping directly from suppliers may require additional processing time.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Do you offer free shipping?
Do you offer free shipping?
Orders totaling $75 or more qualify for free ground shipping within the 48 contiguous United States.
Shipping promotions and thresholds are displayed at checkout.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Do you ship internationally?
Do you ship internationally?
Currently, we ship within the United States. Expansion to international shipping is on our roadmap.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 45-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, simply log into your account and select the items you’d like to send back. Alternatively, you can reach out to our support team with your order number. We’ll guide you through the process and provide specific instructions on where to ship your return, as the return address may vary depending on the item.
Can I return a helmet after wearing it?
Can I return a helmet after wearing it?
We want you to love your new gear! However, for safety and liability reasons, we can only accept helmet returns that are in original, unused condition with all accessories and packaging included. We kindly ask that you keep the protective visor cling in place until you are certain of your purchase. Please note that once the cling is removed, we are unable to process a return.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 45 days of delivery. The fastest and most reliable way to complete an exchange is to return the original item and place a new order for the correct size. This ensures you secure the item you need right away and helps avoid potential availability issues, as some products are offered in limited quantities.
Are closeout or clearance items returnable?
Are closeout or clearance items returnable?
Yes! We want you to love every purchase, even the ones you snagged at a discount. All closeout and clearance items fall under our standard return policy. Just ensure they meet our general return criteria (such as original packaging and condition) to qualify for a refund.
How long does it take to process my return?
How long does it take to process my return?
Once we receive your returned item, processing typically takes 1-2 business days. Refunds will be issued to your original payment method.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 2-5 business days after your order is processed. In total, you can expect to receive your order within 3-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Sizing & Fit
How do I measure myself
How do I measure myself
Measuring yourself for motorcycle gear involves checking your chest, waist, sleeve length, and inseam using a soft tape measure. Proper measurements are essential for fit and protection. For a complete step-by-step guide, visit our detailed motorcycle gear sizing article. How to Measure for Motorcycle Gear
How do I choose the correct size?
How do I choose the correct size?
Every brand fits differently. Always reference the sizing information along with the manufacturer size chart located on the product page.
How tight should a motorcycle jacket fit?
How tight should a motorcycle jacket fit?
A proper riding jacket should feel snug in the shoulders and elbows while still allowing full range of motion.
Excess material can twist during a slide — potentially exposing skin.
If you plan to layer underneath, factor that into your sizing decision.
See our complete Motorcycle Jacket Fit Guide.
What if my gear doesn’t fit properly?
What if my gear doesn’t fit properly?
Proper fit is essential not only for comfort, but also for rider safety. If your gear feels too loose, too tight, or creates pressure points, our team is here to help you find the correct size.
If you receive an item that does not fit properly, it may be returned provided it has not been worn on a ride and is in new condition with all original tags and packaging. For the fastest exchange, we recommend returning the original item and placing a new order for the desired size. For more info on exchanges and returns you can go here.
Do helmets break in over time?
Do helmets break in over time?
Yes. Helmet comfort padding compresses slightly after several hours of riding. A new helmet should feel snug — not painful.
Helmets & Safety
What is the safest motorcycle helmet?
What is the safest motorcycle helmet?
The safest helmet is one that:
✅ Fits your head shape correctly
✅ Meets recognized safety standards
✅ Is worn every ride
Premium features are great — but fit is what truly protects you.
Even the most advanced helmet cannot perform properly if it moves during impact.
How should a motorcycle helmet fit?
How should a motorcycle helmet fit?
A helmet should feel evenly snug around your head with no pressure hotspots. Your skin should move slightly when you rotate the helmet.
If it slides freely, it’s too large.
For a complete breakdown of helmet sizing, pressure points, and head shapes, read our full Motorcycle Helmet Fit Guide.
How tight should a motorcycle helmet fit?
How tight should a motorcycle helmet fit?
A helmet should feel evenly snug around your entire head without creating painful pressure points.
When you rotate the helmet, your skin should move with it. If the helmet shifts independently, it is too large.
New helmets loosen slightly as comfort padding breaks in, but they should never feel loose.
Want a deeper dive? Read our complete Helmet Fit Guide.
Are expensive motorcycle helmets safer?
Are expensive motorcycle helmets safer?
Not necessarily. All helmets sold must meet the same legal safety standards (like DOT or ECE). A higher price tag usually pays for lighter materials (like carbon fiber), better ventilation, reduced wind noise, and extra comfort.
However, premium helmets often include advanced safety tech—such as MIPS for rotational protection—that goes beyond the minimum legal requirements. Ultimately, the safest helmet is the one that fits your head shape perfectly and is worn correctly.
👉 See our article How Should a Motorcycle Helmet Actually Fit?
How often should I replace my helmet?
How often should I replace my helmet?
Most manufacturers recommend replacement every 5 years, If the inner liner shows compression, or immediately after any impact. Helmets are single-impact devices — damage is not always visible.
Are your helmets safety certified?
Are your helmets safety certified?
We do not sell novelty helmets. Every helmet in our collection is strictly vetted to meet the highest safety certifications, including:
- DOT (US Standard)
- ECE (European Standard)
- SNELL & FIM (Advanced Racing Standards)
Can I return a helmet after wearing it?
Can I return a helmet after wearing it?
We want you to love your new gear! However, for safety and liability reasons, we can only accept helmet returns that are in original, unused condition with all accessories and packaging included. We kindly ask that you keep the protective visor cling in place until you are certain of your purchase. Please note that once the cling is removed, we are unable to process a return.
Gear & Protection
Is motorcycle armor really necessary?
Is motorcycle armor really necessary?
Yes — armor dramatically reduces impact force during a crash.
Look for gear rated to CE Level 1 or Level 2, with Level 2 providing higher impact absorption.
What is CE Level 2 armor?
What is CE Level 2 armor?
CE ratings measure how much force armor transmits during an impact.
Level 1: allows more transmitted force
Level 2: absorbs significantly more energy
For riders prioritizing protection, Level 2 is widely considered the gold standard.
Read our full breakdown of CE Level 1 vs CE Level 2 armor ratings.
What’s the difference between leather and textile gear?
What’s the difference between leather and textile gear?
Leather → superior abrasion resistance
Textile → better airflow and weather versatility
Your riding style usually determines the best option.
Want a deeper dive? Read our Leather vs. Textile: Which material is actually better for your riding style?
Is expensive gear safer?
Is expensive gear safer?
Not necessarily. Safety is driven by rigorous testing and certifications, not just cost. While premium gear often offers better materials, many mid-range options provide identical or superior impact protection. Beyond the label, fit is the ultimate safety feature. We recommend choosing gear that meets recognized standards and provides a precise fit to ensure the protective elements remain effective during an impact.
Look for:
- CE-rated armor
- Reinforced stitching
- Abrasion-resistant materials
- Trusted manufacturers
We curate products based on protection — not marketing hype.
Should armor feel tight?
Should armor feel tight?
Armor should sit securely over impact zones without shifting.
Loose armor can move away from the protection area during a crash — reducing effectiveness.
Proper garment fit is just as important as the armor itself.
Can I upgrade the armor in my jacket or pants?
Can I upgrade the armor in my jacket or pants?
Yes. Many modern garments include pockets designed for aftermarket armor upgrades.
This is one of the smartest ways to improve protection without replacing an entire jacket.
Why does motorcycle gear feel tighter than normal clothing?
Why does motorcycle gear feel tighter than normal clothing?
Protective gear is engineered to stay in place during a crash. A slightly athletic fit helps ensure armor remains positioned over key impact areas. Loose gear is comfortable — but less protective.
What if I am between sizes?
What if I am between sizes?
General rule:
Sport fit → size down
Touring fit → size up
When in doubt, contact us before ordering — we can often prevent an exchange.
Is waterproof gear actually waterproof?
Is waterproof gear actually waterproof?
Gear labeled waterproof typically uses sealed membranes or removable liners designed to block external moisture while allowing perspiration to escape. However, performance can vary depending on construction and conditions. For frequent wet-weather riders, laminated gear often provides the highest level of protection.
Can I wear motorcycle gear in hot weather?
Can I wear motorcycle gear in hot weather?
Yes — look for gear with:
Large mesh panels
Direct ventilation
Moisture-wicking liners
Heat management is not just about comfort, it reduces fatigue and improves focus.
Do I need different gear for different riding styles?
Do I need different gear for different riding styles?
Ideally, yes. Adventure, off-road, touring, sport, and commuter riders all face different conditions. Choosing gear built for your riding environment improves both comfort and safety.
Will motorcycle gear prevent injuries?
Will motorcycle gear prevent injuries?
No gear can guarantee injury prevention. What it can do is dramatically reduce severity. Protection is about risk management. Quality gear shifts the odds in your favor.
Should I replace gear after a crash?
Should I replace gear after a crash?
If gear experiences a significant impact or abrasion, replacement is strongly recommended. Structural damage is not always visible. When in doubt, retire it.
How do I know I’m choosing the right gear?
How do I know I’m choosing the right gear?
Start with three priorities:
1️⃣ Protection
2️⃣ Proper fit
3️⃣ Riding conditions
If a product checks all three boxes, you're on the right track. And if you need guidance, we ride too. Give us a call. You're not guessing alone.
Payments & Financing
What payment methods do you accept?
What payment methods do you accept?
Credit/Debit Cards: All major brands processed through Shopify Payments or third-party gateways.
Accelerated Checkout: Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
Digital Wallets & Alternative: PayPal, and Affirm
Is my payment information safe?
Is my payment information safe?
Yes — our store uses encrypted checkout technology to protect your data.
Discounts & Closeouts
Why are some items heavily discounted?
Why are some items heavily discounted?
Many deals are last-season colors, overstock inventory, or discontinued models — not lower quality gear.
This is one of the smartest ways to score premium protection at a reduced price.
Will you restock sold-out sizes?
Will you restock sold-out sizes?
Closeout items are often limited. Once a size is gone, it’s usually gone for good.
Contact & Support
Need help choosing gear?
Need help choosing gear?
Our team is passionate about riding and trained to help you make smart, safe decisions.
Reach out — we’re here to help you gear up with confidence. You can email us at Info@dirt2street.com or give us a call at 806-209-3524.
I’m new to riding — what gear do I actually need?
I’m new to riding — what gear do I actually need?
At minimum, every rider should invest in a DOT or ECE-certified helmet, protective gloves, abrasion-resistant jacket, riding pants, and over-the-ankle boots. Regular street clothing provides almost no protection in a crash.
Quality gear is designed to manage impact, resist tearing, and help prevent serious injuries.
If you're unsure where to start, our team is always ready to help you build a kit that matches your riding style and budget.
Is motorcycle gear really worth the investment?
Is motorcycle gear really worth the investment?
Absolutely. Motorcycle gear is not about fashion — it's engineered safety equipment.
Even a low-speed crash can cause severe abrasion injuries without proper protection.
Modern gear uses advanced materials, integrated armor, and abrasion-resistant fabrics to dramatically reduce risk.
The best gear is the gear you will actually wear every ride.