Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

Customers are responsible for return shipping costs. During the return process, you may choose to purchase your own return shipping label or use a prepaid Dirt2Street return label.

If you choose the Dirt2Street prepaid return label option, a flat $9.99 return shipping fee will be deducted from your refund.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, log into your Dirt2Street customer account and submit a return request from your order history or email us directly at returns@dirt2street.com.

Closeout and clearance items follow the same return requirements unless specifically marked as Final Sale.

Returns should be sent to:

Dirt2Street Returns
6011 43rd St
Lubbock, TX 79407

Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at info@dirt2street.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health and hygiene reasons, riding underwear and base layers worn directly against the skin are not eligible for return once the packaging has been opened. Any riding underwear returned with opened packaging or showing signs of wear will not be accepted. We appreciate your understanding, as this policy helps ensure every customer receives brand-new merchandise.

Any merchandise that has been “taken out for a ride” is considered used and is not eligible for return. We strongly encourage trying on helmets indoors and testing boots on carpeted surfaces before riding.

For safety reasons, we cannot accept returns on items showing any indication of wear or use, including:

• Dirt, debris, or bugs
• Odors (smoke, fuel, etc.)
  
• Pet hair
  
• Scuffing or scratches
  
• Installed, mounted, or modified parts
  
• Missing tags or packaging
• Helmets must be unused with visor film/cling still attached

Returned items must be in the same condition in which they were received.

Items that do not meet these standards may be refused, returned to the customer, or subject to a processing fee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@dirt2street.com.